SEOUL BY RUBY / EXPLORE & UNDERSTAND
A little clarity.
Product questions, everyday routines and customer care. Useful answers without invented delivery promises.
Preparing for launch · pre-release product renders
All questions are shown.
What makes the range different?
What does PDRN mean on Seoul by Ruby skincare?
PDRN is central to the collection. On the ingredient list it appears as Sodium DNA, a skin-conditioning ingredient. We don't claim regeneration or clinical results.
Read more ↗How many peptides are in the Serum?
Carnosine is the named peptide in the Serum.
Read more ↗Is the skincare fragrance-free?
Yes. All eight skincare products are made without added fragrance. Fragrance-free doesn’t mean allergy-free, so check the full ingredient list before use.
Read more ↗Are the gummies vegan or sugar-free?
Yes. Both gummies are vegan, gelatin-free and sugar-free (0 g sugars), sweetened with maltitol, with natural flavours and no artificial colours. Excess consumption may have a laxative effect.
Read more ↗Products
Can I buy the products now?
Orders aren't open yet. We're preparing for launch; join the launch list to hear first.
Explore related informationWhich sizes are planned?
The intended skincare sizes range from 15 g Eye Cream to 150 mL Cleanser and Toner. Barrier Moisturiser is 100 g; Toner Pads are 70 Pads / 150 mL. View the complete catalogue for every size.
Explore related informationSkincare routines
Do I need every product?
No. Cleanse, tone, treat and moisturise are simply the routine steps. You don't need every product, and targeted care is optional.
Explore related informationShould I use Serum and Ampoule together?
They share the same treatment step, so you don't need both. Compare their ingredients and choose the one you prefer.
Explore related informationIs the mask an overnight product?
No. Do not leave it on overnight. Full directions, including timing and removal, will be confirmed at launch.
Explore related informationIngredients
Does an ingredient study prove the product works?
No. A cosmetic ingredient role or published research does not establish a tested result for a finished formula. Concentrations and clinical outcomes are not inferred here.
Explore related informationWhere is the full ingredient list?
Ingredient lists are in the product information sections. Always check the packaging you receive.
Explore related informationWellness
Are the gummies available?
Not yet. Both gummies are coming soon. Join the launch list to hear when they're available.
Explore related informationDoes the Pre-Workout product contain caffeine?
Yes. Each gummy contains 75 mg caffeine, as stated by the manufacturer. Read the full product warnings before use.
Explore related informationAre these the sample packets?
No. The retail Creatine pouch contains 120 gummies / 360 g. The retail Pre-Workout pouch contains 90 gummies / 270 g. Smaller sampling packets are separate.
Explore related informationOrders
Can I reserve stock or place a preorder?
No preorder or payment is enabled in this development experience. Joining the launch list does not reserve stock or create an order.
Explore related informationWhen will the range launch?
No launch date is announced. You can join the newsletter for product and launch information without a delivery promise.
Explore related informationShipping
What delivery options will apply?
Launch destinations, rates and dispatch times will be confirmed at launch. Our current shipping policy is available now.
Explore related informationReturns
Where can I read the returns information?
Read the existing Returns & Refunds policy or contact the business. This FAQ does not replace policy wording or Australian consumer rights.
Explore related informationContact
How can I ask a product question?
Use the contact page or email support@seoulbyruby.com. No response-time promise is made.
Explore related informationNo matching answer. Try another word or contact us.
Contact customer careCan I buy the products separately or as a complete collection?
At launch there will be individual skincare products and the Complete Seoul Collection gift box, with one of each. Prices will be announced at launch.
Explore the Complete Seoul Collection ↗